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DELIVERY INFO
Party To Go delivers Australia wide and to most international destinations, subject to the terms and conditions below.
Within Australia
Orders are sent via courier, Australia Post Express Post or Australia Post Parcel Post. Courier and Express Post are our recommended methods of delivery as your order can be tracked. If you wish to use Australia Post Parcel Post then we suggest that we send your order by registered post.
We do not deliver to P O Boxes unless by prior arrangement. If you wish to have your order delivered to a P O Box please contact us by phone on 1300 136 716 to arrange this.
Delivery times vary according to the delivery method and your location. From despatch please allow 2 to 3 working days for delivery to a capital city and up to 5 working days for delivery to regional areas. Remote locations may take up to 10 working days but most orders will be received within 4 to 6 working days.
If you require your order more quickly than the estimated times shown above please let us know and we will make every effort to have your order processed and delivered as quickly as possible.
If you request your order to be sent by courier and no one is going to be available to sign for the parcel at delivery please add this to the Comments section at checkout. We will then provide the courier with an Authority to Leave. Without an Authority to Leave the courier will leave a card and you will then need to contact them to make an alternative delivery arrangement. In such cases a re-delivery fee may be charged by the courier company. If no-one is going to be home and you do not wish your order to be left you can nominate a different delivery address such as work, a neighbour's or a family member.
With Australia Post a card will also be left if there is no-one home and you will have to collect your order from your local post office. Please be aware of this limitation when you select your preferred delivery method.
We cannot guarantee any estimated delivery time. Once your order is despatched Party To Go has no control over the delivery and we do not accept responsibility for delayed or late deliveries.
Urgent orders can be sent via priority courier for an additional charge.
Party To Go reserves the right to select the method of delivery to ensure your order arrives prior to the scheduled date of your event.
International Orders
All International orders are sent by Australia Post. We will determine the best postage rate to suit the size of your order and the date that you require the goods.
A quote for postage and insurance will be provided to you for approval. The quote will also include an estimate of the delivery time based on information provided by Australia Post.
Party To Go cannot guarantee any estimate of a delivery time by Australia Post. Once your order is despatched Party To Go has no control over delivery times and does not accept responsibility for delayed or late deliveries.
In the event that an order weighs over 20kg, measures more than 144cm in diameter and/or is outside Australia Post's International delivery area ( www.austrliapost.com.au ) you will be contacted to discuss alternative arrangements. Please note that on advice from our bank we do not deliver to P O Boxes in overseas countries.
Overseas orders are despatched only after we receive confirmation from you by email that you accept the delivery and insurance charges as quoted.
Customs and import duties will be charged to the customer once the order arrives at the destination country. These duties are the sole responsibility of the customer, and will vary from country to country. We recommend that you contact the relevant Government department regarding import restrictions and charges.
Our use of Australia Post as our preferred carrier for international orders is subject to change at any time without notice.
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